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Posted: Thursday, October 12, 2017 8:30 AM

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2 pm - 10 pm

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay. Duties and Responsibilities • Greet all customers who approach the Front Desk in a smiling, friendly manner. • Check-in arriving guests in the most efficient manner possible, following all established procedures. • Ensure required identification is taken from guests at check-in in line with local legislative requirements • Check-out departing guests in the most efficient manner possible, following all established procedures and polices. • Balance and report on all food and beverage outlets (e.g. restaurants, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. • Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. • Prepare and input statistics and income journal sheets for preparation of daily reports. • Run night audit final after insuring all revenues are in balance nightly. • Review arriving reservations for the day early in the shift, checking for special requests, VIP’s, etc., preassigning rooms as necessary. • Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures. • Handle complaints efficiently and courteously. Listen carefully to the guest’s problem. If possible, take immediate personal responsibility to correct the problem. If you cannot correct the problem with available resources, notify your supervisor or the General Manager immediately. • Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to proper extension. • Be knowledgeable about scheduled groups and meetings. Take time to read function sheets and reservations in order to be completely familiar with them. • Coordinate with Maintenance on any guest reported or observed problems. • Up-sell rooms where possible to maximize hotel revenue • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Best Western Sherwood, AR (NEXT TO KOHL'S)

• Location: Little Rock, North Little Rock, AR

• Post ID: 15247622 littlerock
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