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Posted: Tuesday, February 6, 2018 2:17 AM

Desktop Field Technician This Job was posted over 30 Days Ago on 11-24-2014 Find latest similar jobs Sign up for similar job alert! Job ID : 6080 Company : State of Arkansas Location : little rock, AR Type : Contract Duration : 6 Months Rate : Open Status : Active Openings : 1 Posted : 3 years ago Job Seekers, Please send resumes to or Call: (202) 719-0200 Ext: 127 Short Description: The Desktop Field Technician will provide end users with assistance solving computer and telecom related problems, such as VOIP, imaging, LAN connection, malfunctions and program problems. Complete Description: Candidates must be direct to submitting vendor: no multi-layered subcontractors. Travel Required - travel expenses reimbursed. Valid Driver's License Current Vehicle Insurance Certificates Local Candidates to Little Rock Area Only: In-person interviews in Little Rock Additional staff needed to support the move to a new building in Little Rock and also supporting additional field offices and other technical staff is engaged to support this effort. The Desktop Field Technician position will provide the Arkansas Department of Career Education (ACE) end users with, VOIP, desktop, laptop, tablet, and peripheral device support. This position will be based out of the Little Rock Office and provide end user support in the surrounding area. This job will require travel to field offices. The use of State Vehicles may be available at times, but most often the Desktop Field Technician will be responsible for providing their own transportation. This position will be the "eyes and ears" in the field for ACE. Selected candidates must have exceptional customer service skill and be willing to take "ownership" of the business assigned to them. General Description Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Expands or modifies systems to serve new purposes or improve work flow. Determines computer software or hardware needed to set up or alter system. In addition, this person will be required to provide not limited after hours support, 24 x 7 on a rotating basis. Qualifications: VOIP PC Imaging Windows XP/7/8 operating system Active Directory Experienced in Microsoft Office Suite File and Print Management Cicso Switch set-up and troubleshooting Remote Access Management (LogMeIn) Wireless Communications (including wireless device provisioning and data restore) PC Application support Must possess strong customer service qualities and the ability to work in a team environment Must have outstanding problem solving capabilities, strong analytical skills and be able to handle multiple tasks concurrently Must have strong verbal communication skills Strong customer service qualities and the ability to work in a team environment Responsibilities: * Meet with customers' to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems. * Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, Adobe, SAP, etc. * Provide expert level escalation and technical leadership * Support and maintain all customers software and systems, including servers, workstations and software. * Provide support for Microsoft operating systems, especially Windows XP, Windows Vista/7/8, and Windows Server 2003, 2008 * User, group, and computer creation and management within a Microsoft Active Directory environment * Provide support on maintaining and configuring Microsoft Active Directory Group Policies to manage desktop client configuration and settings * Performs systems maintenance activities through error reports, user modification requests and system problems. * Provide 24x7x365 on call support * Microsoft SCCM administration and software deployment * Learn and Assist in Management of Cloud Computing Environment (ie Office 365 and Google Apps for Government) * Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Windows Tablets) * Learn and Support MAC Laptops/PCs (on a limited basis) Skills: Windows Desktop OS (XP\Windows7) Required 4 Years Active Directory Administration Required 4 Years Desktop\Laptop\Tablet Hardware Required 4 Years CISCO Switches Required 4 Years VOIP Required 2 Years Group Policy Administration Highly desired Years Remote Access (LogMeIn) Required Certifications (MS, Cisco, CompTAI) Required


• Location: Little Rock

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