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Posted: Monday, February 5, 2018 4:59 AM

Help Desk Analyst This Job was posted over 30 Days Ago on 10-19-2017 Find latest similar jobs Sign up for similar job alert! Job ID : 10487 Company : State of Arkansas Location : little rock, AR Type : Contract Duration : 8+ Months Rate : Dep. on Exp. Salary : Open Status : Active Openings : 1 Posted : 3 months ago Job Seekers, Please send resumes to or Call: (202) 719-0200 Ext: 127 Short Description: The Help Desk Analyst provides Helpdesk Support. Complete Description: The Help Desk Analyst provides Helpdesk Support by performing the skills listed below. HDA Years of Relevant Experience: 1 to 3 years field experience Preferred Education: 2 year associates degree or equivalent technical study Role Description: *Provides technical assistance, support, and advice to end users for hardware, software, and systems. *Provides hands-on technical assistance to business and technical users. *Investigates and resolves computer software and hardware problems of users. *Serves as a contact for support. *Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. *Determines whether problem is caused by hardware, software, or system. *Answers questions, applying knowledge of computer software, hardware, systems, and procedures. *Talks with technical and non-technical co-workers to research problem and find solution. *Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. *Experienced with a variety of call-tracking software and systems. *Reads trade magazines and engages in independent study to maintain current industry knowledge. *Follow quality standards, and displays strong customer service skills. *Ability to work in a team environment. *Complete assigned tasks. *Strong communication skills; both written and spoken. Skill Required / Desired Amount of Experience Data Entry Required 3 Years Data Analysis Required 3 Years Help Desk Experience Required 2 Years MS Office Required 3 Years Excellent Communication Skills Required


• Location: Little Rock

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