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Posted: Thursday, November 2, 2017 7:14 PM

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Are you ready for a job where the work you do makes a meaningful difference in the lives of millions of Americans? In an environment that allows you to solve problems and help people at their time of greatest need? All while working for a leading insurance company, owned by and focused on serving one of the top brands in the US?

The company is a profitable and growing organization that offers many of the industry’s best individual and group life, dental and disability insurance products.

Our customer service team is looking to add some new members. The right person for the job has a positive attitude and enjoys working on a team devoted to solving customer problems with a friendly and personal touch. We’re looking for candidates who are engaged, willing to listen and express empathy for our customers by getting their questions answered quickly. Our team is ambitious and passionate, and our work environment is relaxed and fun. In addition, we offer excellent benefits, including a generous 401(k) match and paid time off.

The right candidate understands the insurance field and how important insurance is to providing financial protection to our customers. Are you interested in making a difference?

The Customer Service Representative (CSR) functions within the Corporate Call Center to serve as the customer's reference point for all questions and needs concerning the policyholder's insurance contract. The products include Life Claims, Cancer Policy, LTD, STD, Cafeteria Plan's and other ancillary products. The hours for this position will be: Monday - Friday 8:00 a.m. - 5:00 p.m. and will not include evenings, weekends, nor holidays.

The CSR provides exceptional service in a Customer Service environment to internal and external customers for all areas within and outside the company. Offers alternative solutions, where appropriate, with the objective of customer satisfaction. Navigates through multiple administration systems to provide detailed information regarding customer inquiries and concerns. Communicates with customers in a professional manner to provide accurate and courteous responses to members, policyholders, providers and employee representatives via telephone, email, and written documents in response to inquiries and to handle and resolve complaints. May research problems, concerns or inquires and provides appropriate response to management with correction information.

Essential Duties:

Addresses customer requests, inquiries or concerns in a call center environment with the highest degree of professionalism.
Communicates with internal and external customers by email, fax or written documents.
Works with multiple departments to resolve customer requests, inquiries and concerns.
Updates information in appropriate administration systems.
Assists co-workers as needed. May perform other duties as assigned.
Required Skills

General working knowledge of company products and services. Intermediate MS Office Word and Excel skills. Effective verbal and written communication skills. Analytical skills. Ability to work in a structured environment. Excellent customer service skills. Ability to maintain attention to detail and work within time constraints. Ability to work independently and contribute to the achievement of service, production and quality goals of the team. Ability to work with confidential information. Ability to remain calm while engaged in a stressful conversation or situation. Ability to answer written correspondence. Proficient typing skills.

Experience

Required:

High School Diploma or Equivalent
1+ years customer service experience
Or equivalent military experience
Preferred:

Some college course work and/or secondary training in Insurance Field
Experience in healthcare, medical provider, insurance, medical terminology, claims processing and/or medical coding
Sales Force and/or CRM tool working knowledge and/or experience is preferred
LOMA 280/290 certification
Job Type: Full-time

Required education:

High school or equivalent
Required experience:

healthcare, medical provider, insurance, medical terminology, claims processing and/or medical coding (preferred): 1 year
customer service OR military: 1 year

• Location: Little Rock, Little Rock, AR

• Post ID: 15689112 littlerock
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