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Posted: Tuesday, October 18, 2016 2:44 AM

Want to be a part of a successful, upbeat and rapidly growing company that truly believes
in rewarding its team members generously for all that they do?
If so, then Nation1Staffing may be the find the perfect career you've been looking for!

ABOUT US:

We're a staffing agency that offers flexible job opportunities and advice to American workers
throughout their careers.
We have recruiters across the nation working to connect job candidates like you with leading
companies in most major industries.

Simply connect with us, and we'll work to connect you with new opportunities.

Our customer is seeking Retention Specialist to work in their Memphis TN, head office who want to provide excellent customer service to their clients.
As a business world leader, we offer outstanding opportunities for energetic, self-motivated individuals to
make an impact as part of a dynamic call center team. If you enjoy helping others, finding solutions, and are
ready to make a difference in customer service, we want to hear from you!

Retention Specialist

As a Retention Specialist working in a call center environment, you will be working to support customers with their accounts.
As a Retention Specialist, your primary task will be to field inbound calls from wireless customers that are looking to cancel their service.
The expectation is that you utilize your tools and soft-skills to fully understand the reason for the customer wanting to cancel
service and provide the customer with appropriate resolution/offer that will retain their business.

Your responsibilities will include, but are not limited to, the following:

Ability to probe effectively and to read customer queues to identify the unstated customer concern.
Recommend products that best suit the customer's needs.
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
Maintain a high level of world class customer service/professionalism to a wide range of customers.
Ability to read and interpret documents from centralized knowledge based tool.
Ability to work with customers to resolve inquiries and concerns.
Ability to navigate through multiple computer applications with speed and accuracy
Provide troubleshooting, account and billing assistance.

If you meet the requirements of this position and are ready to work for a world-class company with a great marketplace reputation, apply today!

Salary: $16.00 /hour

Required experience:

Customer Service: 1 year


TO APPLY: Simply follow site instructions @ http://nation1staffing.com/candidate-sign-up/

• Location: Fayetteville, Fort Smith, Jonesboro, Little Rock, Memphis TN

• Post ID: 8677203 littlerock
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