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Posted: Monday, January 29, 2018 3:44 AM

Job Description We are seeking a Front Desk/Guest Services Associate to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Overall Responsibilities Greet and welcome guest. Assign rooms and keys. Keep track of daily scheduled functions and their locations. Manage all daily arrivals and departures, including groups. Prepare guest folio and collect payment for visit. Follow banking-out and shift closing procedures. Maintain safe and clean work areas. Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information. Provide suggestions for places to visit, eat, and shop as well directionsand maps. Handle mail, messages, guestroom messages, and faxes per prescribed procedure. Arrange transportation. Carry out specified duties in the event of emergencies. Answer phones promptly in a polite and professional manner using the standard phraseology. Route incoming calls to the appropriate department, guestroom,meeting room, or other facility. Handle wake-up calls and ensure timely delivery by following standard procedure. Assist guests with function of all guestroom features. Log and track all guest complaints. Promptly communicate all requests to appropriate departments. Assist in solving billing discrepancies. Handle monetary transactions per prescribed procedure. Utilize property management system and all other required technology to carry out daily responsibilities. Advise guests and callers of current rates and promotions. Show guestrooms and meeting space to prospective guests as needed. All other duties as assigned Education, Knowledge and Skills: High School diploma or GED certificate Customer service background Hotel Front Desk experience preferred Essential Functions Language skills: Have the ability to read and interpret documents such as safety rules, safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates. The hotel functions seven days a week, 24 hours a day. Applicant must have the flexibility to work a shift other than the one they are assigned dependent on business demand. Use aggressive hospitality skills, which include: Smile and Greet every Guest Speak to the guest in a warm, friendly and courteous manner Display genuine and enthusiastic interest in the guest, pay complete attention Anticipate guest needs and be flexible in responding to them Be knowledgeable about your job Take ownership of guest problems and resolve them Report to work at your scheduled time, being prepared to commence all assigned duties. Perform all job requests assigned by management in which the associate is capable. Maintain a well groomed, professional appearance and attitude at all times. Acknowledge guests immediately with a smile and greeting. Anticipate guest needs and offer assistance. Always use guest name. Listen intently to each guest, focusing directly on them during each interaction. Adhere to all Brand Standards


• Location: Little Rock

• Post ID: 17347107 littlerock is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018