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Posted: Sunday, February 4, 2018 9:44 AM

Help Desk Analyst
This Job was posted over 30 Days Ago on 04-20-2016
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Job ID :
8875
Company :
State of Arkansas
Location :
little rock, AR
Type :
Contract
Duration :
7 Plus Months
Rate :
Neg.
Salary :
Open
Status :
Active
Openings :
1
Posted :
1 year ago
Job Seekers, Please Call: (202) ###-#### Ext: 127
Short Description: The Technical Help Desk Support is responsible for providing a wide variety of technical phone support for end user desktop, peripheral, and network support. A professional courteous attitude is critical in this client-facing role.
Complete Description: 1. Respond to phone calls and emails regarding user requests for computer assistance. Unlock accounts, reset passwords, direct users to appropriate staff for proprietary software issues, resolve browser issues, troubleshoot software and hardware computer issues, troubleshoot Microsoft Office issues. When unable to assist, create tickets in Service Desk (HESK) application to escalate.
2. Create, update and maintain badge accounts for building access.
3. Create trouble tickets to log issues resolved by Help Desk staff. Create trouble tickets and assign to field technicians and other staff members for resolution, when needed.
4. Able to use Dameware remote connection software.
5. Ability to update basic account information in Active Directory.
6. Must have excellent computer knowledge and trouble shooting skills regarding Windows XP, 7 and 8, as well as Microsoft Office 2007 and 2010.
7. Must be detail oriented and able to multi-task. Must have good grammar and writing skills.
Skill
Required / Desired
Amount
of Experience
Resolving Hardware and Software Issues
Required
2
Years
Windows XP, 7, 8,
Required
2
Years
Microsoft Office 2007 and 2010
Required
2
Years
Update and add accounts to AD
Required
2
Years
Experience with Remote Assistance (Dameware) or like product
Required
1
Years
Resolving Network issues
Required
2
Years
Certifications (A+ or MCDST)
Required

Source: http://www.jobs2careers.com/click.php?id=4897619866.96


• Location: Little Rock

• Post ID: 17416487 littlerock
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