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Posted: Wednesday, August 30, 2017 3:33 PM

Overview of Position:General Manager is responsible for every store operation, including overseeing all aspects of production, sales, and human resources. This involves developing a staff of professional employees, obtaining maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products.PRINCIPAL DUTIES & RESPONSIBILITIES:Guest ServiceEnsuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfactionServing as a role model for customer-first behaviors according to company standardsBuilding a team of customer-focused employees through coaching and performance managementHandling difficult customer situations professionallyHandling any customer complaints/concernsResponding to customer inquiries on a timely basisEnsuring all products meet Krispy Kreme quality standardsConduct store toursAnswer telephone in a timely manner and utilize Krispy Kreme greeting proceduresSupervisorySupervising store operationsEnsuring all of the stores physical property is in good conditionConducting or delegating opening and closing responsibilitiesSalesDirecting and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive sellingAchieving business plan objectives and profitability according to store operating plan and established financial goalsProductionUnderstanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performanceUnderstanding the production process and maintaining a schedule that guarantees high quality and outputUnderstanding and implementing store quality control proceduresCoordinating production schedules to meet customer demands and to minimize labor hoursInspecting, troubleshooting, and assessing any production or equipment problemsSafety and SanitationDemonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVRs, etc.Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.EquipmentOverseeing proper upkeep of store facility and equipmentPersonnelDirecting and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firingBuild a team of customer-focused employees and foster teamworkDemonstrate leadership in employee developmentCommunicating to store employees and enforcing all store policies, standards, and practicesSchedulingPerformance reviews with employeesAccountingEnsuring maximum profitability and sales growth in all store functionsManaging income and expense budgets, including accounts payable/receivable, profit and loss, etc.Completing required corporate reporting documentation, both financial and operationalManaging company resources responsibly including inventory controlManaging financial dutiesProtecting company assetsMaintaining a resourceful budget and controlling all costs and expensesManaging financial duties such as deposits, collecting accounts receivable and properly documenting all transactionsPayrollFollow company cash handling procedures & policiesAccounting tasks such as counting and depositing revenuesLeadershipCommunicating and modeling company standards and policiesImplementing efficiently and effectively directives from store, corporate, and divisional managementDeveloping and maintaining store organization to promote efficient operationsInterfacing with corporate office personnelQUALIFICATIONS:Essential skills and Experience:High school or GED requiredComplete Krispy Kreme GM Development courseMust perform all related competencies outlined in the Krispy Kreme Shift Management & Store Management Training WorkbooksExperience with sales, management, production, and customer serviceStrong communication, organizational, and leadership skillsPleasant disposition, sociable, accommodating nature, and enthusiasmSelf-motivation, creativity, and adaptabilityBasic computer, telephone, and fax knowledgeMust be at least 21 years of ageMust meet Krispy Kreme driving standards (three year clean driving)Pass a pre-employment drug screen and criminal background checkMust have availability to work weekends.Nonessential skills and Experience:Post Secondary Education strongly preferredPhysical Demands and work environment:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Activity:Carrying Writing BendingStooping Grasping Standing ClimbingTwisting Sitting Filing documents WalkingDriving Sweeping Lifting Pushing/pullingUsing telephone and fax machinesCommunicating with customers and co-workersPhysical Requirements:Lifting up to 75 pounds occasionallyPhysical activity is sporadicInvolves periodic travelVisual/Audible Acuity RequirementsMust be able to meet requirements for a drivers license.Working Conditions:The worker is subject to inside and outside environmental conditions.Krispy Kreme supports a diverse and drug-free workplace. EOE.E-Verify Employer.
Associated topics: assistant general manager, business coach, captain, district manager, executive team leader, manager in training, petty officer, planning operations, police captain, police chief


• Location: Little Rock

• Post ID: 14291693 littlerock is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017