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Posted: Saturday, August 26, 2017 9:02 PM

The Senior HR Consultant for Employee Services is a Junior Business Partner who does not focus on the strategic agenda of the internal client, but the consultant, manages the daily operational tasks and performs specialized and administrative duties, with the line managers and employees while working in a call center environment, as well as performing specialized and administrative duties. The Senior HR Consultant in Employee Services reports directly to the HR Employee Services and Benefits Director. *Departmental Support and Consultation: Serve as HR subject matter expert and provides consultation and assistance to management and administrative staff on a wide variety of HR policies and matters within the work unit. Depending on assigned areas of expertise, the position incumbent may support clients with employee relations, performance management, employee leave issues, and terminations. The Consultant will resolve issues directly when feasible and/or coordinate with the work unitA?s HR lead or advanced subject matter experts in the applicable federal, state and system guidelines either face to face or via the telephone. (35)*Employee Consultation and Resource/Referral: Respond to inquiries from or troubleshoot issues for employees with regard to general human resources matters. This may include assisting employees in interpreting University personnel policies, providing resources and referral information to appropriate University offices, or escalating more complex issues to higher management for follow:up. The Consultant is to act as a University benefits expert, and may address basic benefits questions and more routinely direct employees to the appropriate benefits policies and/or a Benefits Consultant in the Office of Human Resources. (30)*Onboarding and Off boarding: The position incumbent will support the onboarding and off boarding of employees in one or more employee categories consistent with University policies and procedures. This may include assuring newly hired employees receive appropriate University and work unit orientations, confirming the employee participates in required benefits enrollment procedures, and providing other necessary support to the hiring manger. The position will also assist in coordinating employee exits including assuring necessary separation procedures are followed. Acts as subject matter expert for the onboarding system and trouble shoots problems (30)*Administrative and Specialized duties: Assists with employment verification, LOA, Benefits billing, Service Awards/Retiree social, sign off on retirement requests, respond toA?Ask HRA? and other duties as are assigned. (5) Bachelors Degree and 3 years Human Resource, Customer Service or working in a call center environment experience. Stand: FrequentlySit: FrequentlyWalk: FrequentlyBend, crawl, crouch, kneel, stoop, or reach overhead: OccasionallyLift, push, pull, carry weight: 26 : 50 lbsUse hands to touch, handle, or feel: ContinuouslyTalk: ContinuouslyHear: ContinuouslyTaste or smell: OccasionallyRead, concentrate, think analytically: ContinuouslyPhysical Environment: Inside Office EnvironmentNoise Level: ModerateVisual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuityHazards: None


• Location: Little Rock

• Post ID: 14517153 littlerock is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017